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Leading Incidents
Leading Incidents is a video course in calm, confident, cool-as-hell incident response, designed for people who build and operate software.
In a series of engaging lessons, you’ll learn how to
rally an organized response to a software incident;
keep a response team focused and cohesive under pressure; and together,
get to the bottom of even the most perplexing outage.
Part 2 of 3 launches Wednesday, July 10.
Leading Incidents is split into three parts:
The course
You’re an engineer. The skills you use day-to-day are, by and large, engineering skills. Coding, testing code, diagnosing faults; that sort of thing. Sometimes you do “architecture design,” whatever that is. And this is all hunky dory, until one day, your manager tells you, “We’re starting an on-call rotation.” Uh oh.
As soon as you’re on call, you need to be prepared to raise and lead a team at a moment’s notice, often under extreme pressure. Incident response calls for an entirely different skill set than your day-to-day job.
Leading Incidents will teach you the skill of incident response. Your guide will be Dan Slimmon, a Site Reliability Engineer with over 16 years of experience at scale. During his career, including as the lead of Etsy’s observability team and later as a Staff SRE at HashiCorp, Dan has run hundreds of incidents and trained dozens of engineers in incident response techniques. There’s no one better to learn incident response from.
1: Assemble
How to conjure a team out of thin air:
Taking on the incident lead persona
Declaring an incident
Assigning roles and delegating
2: Coordinate
How to keep that team’s head on its shoulders:
Steering the response effort
Closed-loop communication
Unambiguous handovers
3: Diagnose
How to rationally investigate problems, even under pressure:
Thinking in hypotheses
Converging on a plausible explanation
Evolving the plan
Launch Schedule
Your purchase at any time gives you access to all Leading Incidents content released in the past or future. The launch schedule is as follows:
Wednesday 12 June 2024: Part 1: Assemble.
Wednesday 10 July 2024: Part 2: Coordinate; checklists and cheat sheets.
Wednesday 7 August 2024: Part 3: Diagnose; and even more bonus content!
The best way to stay in the loop on the launch of Leading Incidents is to join the D2E mailing list.
Purchase Options
There are 2 ways to buy Leading Incidents. Prices are listed in USD on a per-student basis.
The Individual
$125
USD/student
Includes perpetual access to:
3+ hours of engaging video lessons
Written lecture notes for easy reference and study
Resources for further learning
Tweak-and-use incident response checklists and cheat sheets
and more!
Please check the launch schedule above for rolling release dates.
The Cohort
$995
USD/student
The Cohort package is for teams that want not only to master incident response themselves, but to level up incident response practices at their company.
Sign up a cohort of 4 to 8 students to go through Learning Incidents together, one part per week. Students will
be invited to an exclusive weekly 60-minute office hours session with the instructor,
complete Part 4: Evolve – the secret 4th part of Leading Incidents, which teaches how to establish an incident response protocol at your company
get access to a wealth of templates and articles to help set the course of your company’s incident response journey
Please reach D2E by email if you’re interested in the Cohort package.